BillingMonitoringVMMetricAbsent

This alert allows you to be warned when the metrics used for billing of monitoring VM are no longer present.

These are metrics coming from client clusters. They are identified by the metricname label. The cc_consumption_client label lets you know which cloud zone the client zone corresponds to.

Troubleshooting hints

Note

For more details on monitoring VM billing see here

This problem may have multiple possible causes :

• a problem with the Cloud Provider
• a problem with the prometheus (in client zone)
• a problem with the exporter (in client zone)
• a problem on the federation between the cloud zone and the client
• a problem on the federation between infra/consumption and the cloud zone

You may check each of those possible causes :

• another alert may also raise if there is a federation problem. If there is no other alert, don't focus first on federation.
• check if the feature monitoring VM is used by the client : go to Thanos-app datasource in grafana client and search that query {cc_vm_source!=""}. If the answer of that query is empty, it is normal that metric is missing and we shouldn't be alerted (meaning the alert is not working properly and must be fixed). Otherwise is not normal that metric is missing.